Friday, February 22, 2008

Do you keep your word?

What is a promise to you? Do you keep your word or follow through with an assurance you have given someone? In my experience only four out of five people genuinely mean what they say when they say "I promise to...", "Don't worry, I will..." and the likes.

Most times, it depends on who they are responding to. If it is a loved one, a respected elder or your boss, then you'd tend to keep your word. Otherwise, people think they can get away with it. I've been guilty of that too myself. If you are in the sales line, you would have been on the receiving end of this so many times that you tend to let it go out the other ear and not hold your breath for these people.

In the corporate and business world, it is important for one to keep their word. If an agreement has been made, be it verbally, in writing or with a handshake, it would be in the person's best interest to uphold his integrity in order to be respected and trusted. If you are a professional and provide a specialised service, it also makes sense to be careful what you promise your customers and prospects.

I get disappointed when my 'friends' tell me "Not to worry, only for you, because you are my friend..." or "I'll get back to you in three days' time", and then disappear from the face of the earth i.e. don't answer or return calls (thanks to caller ID), give excuses and plead forgetfulness and busy-ness when confronted etc.

In this world, sometimes, it is not who you are, but what you can give them in return that gets them to keep their word (As they say, what's in it for me? There's no such thing as a free lunch!). It is not what you know or can do, but who you know that gets you where you want to be....

We live in a fallen world indeed....

No comments: